Tag: customer service

the-last-hair-bender:

failedhellos:

mysteampunkheart:

lam681:

winmu:

scullylovesqueequeg:

tamtoee:

yeahmicah:

thegirlinthesea:

spookydatrump:

note-inthepages:

Accurate post is accurate.

Reminds me of the time a lady told me whip doesn’t melt. Or a guy yelled at me for not understanding him/hearing him because he kept talking on the phone

Lame

For those in retail.

I worked in a Lil Caesars and a woman came in and wanted a sausage pizza with no sausage, but got mad when she was given a cheese pizza.

So when I worked at fitting room in Old Navy, a woman told me that a medium top was too small, and that the large top was too large. So she asked me to find her an “x-medium”. Old Navy carries x-small, small, medium, large, x-large, 1x, 2x and 3x. There is no “x-medium”. But she insisted, so I went and found her an “x-medium” (which was just a medium in a different color but the same top, same make, same EVERYTHING) and she goes very happily, “THIS! THIS FITS ME PERFECTLY! THANK YOU SO MUCH! See, you can do anything you can set your mind to!”

I’m a waitress at a big fancy resort, and once a woman asked me for a diet water and when I told her there was no such thing she demanded to see my manager (who then also promptly told her there was no such thing and brought her regular water).
Another occasion of stupidity occurred when a woman had been brought a steak cooked too much for her liking. I offered to take it back and bring her out a new one, cooked a little less, and she said “NO this one’s fine I just want you to cook THIS one a little less.” I then had to get the chef and have him explain why you can’t UNCOOK a steak.

When I was working at dunkin donuts there was this woman in the drive-thru who asked for a lightly toasted croissant and then started complaining that the croissant was warm. And wanted her money back, so she gave me the croissant back and I gave her the money and then she tells me “now i want my new croissant” she wanted a new one for free and as she was screaming at me this guy in a biker gang covered in tattoos leans over the counter in the store and yells “ma’am let me just tell you what we’re all thinking. fuck off, you stupid cunt.” I couldn’t stop laughing and she drove away in anger.

Most of the people like in the stories above know that they’re being totally irrational, but also know that if they complain enough they’ll most likely get something free or discounted. So really most of the the nonsensical fucks are actually just cheap fucks with no shame or respect for people.

That last bit of commentary though.

You’d think that but I had once had to explain to a woman that I couldn’t “cut her hair longer.” Some people are actually just stupid.

fuji09:

dynamicsymmetry:

kaijuno:

People always gloss over how mentally damaging it can be to work in retail. I fucking hate that whenever I say “I could never work in retail again” someone has to reply “You snowflake millennials can’t take a starter job because you have to INTERACT with other people” No. Fuck you. I’ve worked as a planetarium host. I’ve worked as a public speaker. I’ve worked as a tutor and as a student teacher. I can work with people. I can work with crowds. Retail was fucking different. Retail was being treated as a subhuman. Retail was being treated so poorly that you have anxiety attacks before work. Having to work retail was a factor in my last suicide attempt. If I hear you say one fucking word about retail workers playing the victim I will personally break every bone in your body. Fuck You.

The holidays are coming up. Retail workers are going to be spiraling into a nightmare beyond human comprehension. If you’ve worked retail, you know this. If you haven’t, be aware of it. Please be kind to every retail worker you come across. Please be patient and understanding. It is misery out there.

This!

cincosechzehn:

jedi-giraffe:

gothtigger92:

liho907lilo:

Everyone going shopping on Black Friday, be aware of three things:

The retail workers are working 12 hours shifts. We are threatened with losing our jobs if we don’t show up unless we’re dying in the hospital. I had an assistant manager show up with fucking strep because he would’ve been fired otherwise. Yes, he did infect 7 and hospitalize 2 coworkers; who knows how many members of the public he infected.

The stores have, maybe, 5 of that special cheap thing you’re after. Corporate does this on purpose, and stores are not allowed to order enough. The prices aren’t even that much lower. They lie about how expensive something is to fool you into thinking you’re getting a discount. You aren’t.

Most of the workers you will come across will be new hires for the sole purpose of being bodies for about three months before they’re fired. They actually don’t know anything because they’ve been working there for maybe two weeks, and have had no real training. I was once hired at Staples a week before Black Friday and expected to know how to deal with phones, coupons, the online ordering site, and AS400 after five 6-hour shifts. This is the kind of person you will likely be dealing with at Black Friday.

Do me and my retail family a favor and don’t shop Black Friday. Any company that needs a sale day like Black Friday to get their sales out of the red doesn’t deserve to be in business. 

This also goes for anyone that works shipment too. We’re suddenly expected to stay as late as they want you to even if they know you don’t have a car and rely on a ride to get you to and from work and know you can’t stay late. Shipment workers will suddenly start getting berated for not getting things done and it is by far the most stressful time to be a shipment worker for any store. Especially when they throw in new hires that don’t know how to process things and are expected to work at the same pace as the people that have worked there for a while.

Retail is shit around the holidays, especially Black Friday

ok fellow millenials, it’s time to kill black friday

LET’S KILL BLACK FRIDAY

unfortunate-waitress:

hello-its-a-jo:

unfortunate-waitress:

If i’m telling you, “this is a hot plate.” But I make no effort to put it down, i’m internally yelling at you to move your shit. Your phone. Your keys. Your bread. Whatever is directly in front of you is from that point on is now classified as your shit. The shit you are suddenly responsibly for and I am burning my hands for. Move your shit. I’m not going to move it for you.

Shoutout to the people who see me approaching with their food and immediately start clearing the way for me. You are the real MVPs. You know what’s up. You understand.

As for everybody else. Move. Your. Shit.

Me

We see that and we respect the fuck out of you. Thank you.

clockworkheartscaptain:

letsboldlygomotherfuckers:

rockpaperscissorsgun:

emilyelizabethfowl:

thebritishteapot:

spacecores:

youlovelucie:

artwlw:

diyozas:

adventurotica:

three-course-dessert:

runicbinary:

la-mancha-screwjob:

sugar4ndroses:

narwhalsarefalling:

starlightandcrimescenes:

gin-and-eschatonic:

agrestenoir:

commanderfraya:

icouldwritebooks:

mirab3lle:

thomrainierskies:

mugsandpugs1:

hermionegranger:

autisticcole:

debrides:

I worked with toddlers and pre schoolers for three years. Sometimes I accidentally slip and tell a friend to say bye to an inanimate object (“say bye bus!”) & occasionally they unthinkingly just do it.

I’m glad there’s a teacher version of “accidentally called teacher ‘mom’”

when I worked at Medieval Times occasionally I would slip in real life and call people “my lord”

One time during family prayer, dad began: “our father who art in heaven, American Airlines, how can I help you?”

One time my dad went to the White Castle drive-thru and the lady (who was supposed to say ‘Welcome to White Castle, what’s your crave?’) asked, “Welcome to White Castle, what’s your problem?”

She apologized profusely while my dad proceeded to lose his shit laughing.

Yesterday I went to Wendy’s and the girl said “Welcome to McDonalds” and then just sighed

Somebody in the elevator asked me what floor I lived on, and I answered “please open your books to page eight”, and we just kind of stared at each other, blinking.

i work retail full time and my script gets frequently messy – ill ask the same question twice, or say “$2.60 is your total” while handing back their change, or say “how are you doing today?” instead of “have a good day!” like name it ive bungled it

but anyway, this lady came thru my line buying a book and the review on the front said: “few books are well written, fewer still are important, and this book manages to be both”

as i handed her the bag i was trying to say “thanks, youre all set” and instead my brain mashed up the review and i said “thanks, youre important”

there was this short pause in which i tried to figure out what the fuck id just said. she blinked and then said “oh thank you! youre important too!”

the real kicker was one of my coworkers. when i was relating this story later his response was “at least you said something NICE. last week i accidentally combined ‘youre welcome’ and ‘no problem’ into ‘youre a problem’”

one time, since I used to work as a daycare teacher with preschoolers, i was on my college campus in my gym, and someone was running in the weight room and tripped over a machine and fell, and instead of offering to help, I just stared and said, “This is why we use our walking feet.”

we both sat there for a while until the guy nodded and said, “yeah, okay, i should’ve done that.”

I’ve spent a good chunk of time working in kitchens, so I still will reflexively say shit like “behind” and “coming around” as I maneuver through spaces and around people.

Which, actually, not such a bad thing; I’m a big guy and can come across as imposing pretty easily. The position calls can help defuse that, and also help avoid collisions.

Less good is the time my brain was half functional and I let slip a “coming with a knife” while grocery shopping. THAT took some explaining.

I work in an office and send tens of emails to customers every day. Once my mum asked me to send her a train ticket I had bought for her. I emailed her “Hello mum, as agreed, please find attached the ticked you requested. Thanks, Alex”

i worked as a camp counselor, and i would have the kids tap somewhere on my legs if they needed something because im a pretty tall dude. today asked my cat if he needed something.

I have woken up in a cold sweat saying “is that for here or to go?”

Every time a friend thanks me, and I respond with “gladly” or “my pleasure”, I die completely 1000% inside

I work at a plasma donation center. When processing donors, we call them by name, they walk up to the counter, and then we ask for their name and donor number. One time, instead of saying “Robert” I hollered “Name and donor number!?” into a full waiting room. Three people started announcing their names and donor numbers before we all realized that I fucked up.

In college, I was a barista at Borders (remember Borders, you guys?!) I once drove through Taco Bell on my way home after a shift. When the cashier said, “okay, that’ll be $5.46!” I cheerfully responded, “Do you have a Borders rewards card?”

I have dealt with so many difficult customers over the years that I used to angrily call my dog “Sir” when I was mad at him.

My first job was at my nearest Panera, and after coming home from a ten-hour Sunday morning shift, I was exhausted; but when my mom called me to come downstairs, instead of replying in the grumpy teenagerish tone I usually would, I said in my cheeriest, fakest voice, “Not a problem at all, let me just check with my manager!” before realizing my mistake.

my coworker went to back up the cash registers one time and she had been at customer service right before. when we finish with a customer we have to sometimes get the attention of the next person and will shout “i can get the next person in line!” but instead of saying that she yelled “HI WHAT CAN I HELP YOU WITH” to everyone in the general area

I have told my dog “no thank you” so many times after working at a preschool

a couple of times i’ve gotten stuck in a hello how are you good how are you good how are you loop with an equally tired Fred Meyer’s cashier after a long shift but the best time was after a 10 to 10 post-holidays after they told me my total, I asked if they would like a bag today and after a confused few seconds they were like, “no… I have the bags”

Worked in a gallery where we asked people to take off their backpacks in order not to accidentally damage paintings. So when I went to the shop later and saw a guy in the line in front of me, I told him he had to remove his backpack. He probably thought I was politely trying to rob him.

i live for stories like these

i work with kids, one time i came back from a long shift and ended up (successfully) telling my dad to “Stop it.” in the most commanding tone i have ever heard when he was being loud at dinner. i have never felt so mortified yet so powerful.

I’m a cinematographer and I was sharing a room with a friend while we were shooting my last film and I woke him up yelling “I just don’t understand what you want from this shot”

I work in customer service, at a maze, where we have to hand out flags,and overall it’s good for just general life, good people skill and all that jazz, apart from, when, after eight hours in the hot sun I turned around to my companion who asked me what the time was and handed him a flag, then walked off. I’ve responded to phone calls with “Do you have your map and flag.” Many times in the past.

ojiisanholic:

facingthewaves:

“I want to speak to a manager,” the middle-aged woman said in her stern I-used-to-be-a-soccer-mom-ten-years-ago voice, looking down at me over the top of her Gucci reading glasses.

A wicked grin split across my face and the gates of Hell opened up behind me, releasing a gust of hot wind that whipped my apron around my body and forced the woman to shield her face. Demons came forth, dancing around in flames with songs of, “She wants to speak to a manager. Did you hear that? She wants to speak to a manager!” before erupting into earsplitting shrieks of laughter, none louder than my own cackling.

I took in the woman’s look of utter horror before my eyes rolled back into my head and I growled,

“I am the manager.”

a thing for one of my favorite posts on this site

ceekari:

cawcawoedipus:

mamamichine:

socialistexan:

lake–verity:

theryanproject:

buttcheekpalmkang:

ski-mvsk-mxbbin:

thelovelybones124:

This shit used to hurt me so much. Now when I go shopping I don’t even touch shit unless I know I want it lol cus I know that pain

i’m that person you see folding something and putting it back after i’ve looked at it lol

^^^ And if I can’t fold it back perfectly they’re gonna at least see that I tried.

^^^^^^^^^^^^^

All.of.this

Worked in retail almost half a decade, and let me tell y’all this is daily, not just Black Friday or summer sales.

I’ve had people look me straight in the eyes while they knock over a perfectly folded stack of shirts off a table so they could put down their Starbucks cup. People leave food, drinks, diapers, used pads and bandages, even one time an actual syringe on tables.

I’ve had people destroy entire displays and complain about how dirty and “why don’t employees respect their own store” while I was directly next to them frantically trying to fix what they, themselves, just messed up.

This shit is so ingrained in me now that I fixed displays while on vacation in Disney World for a full half hour.

And before anyone says anything, no, actually picking up after grown adults that should know better, it actually isn’t my job to clean up after you all day. We have customer service, check for product, work the registers, keep the bathrooms clean, deal with angry customers, try to prevent shop lifting, and keep the store running. Recovery (fixing displays) is supposed to be low on our list because people aren’t supposed to be selfish shitheads. If you wouldn’t destroy your friend’s house, don’t destroy retail shops.

I’ve literally had people ask me if I work at several stores before because I’m cleaning up after myself??? like they are asking me for help and I’m like “idk I don’t work here” then they are like “then why are you cleaning?”

It’s,,, basic manners,,, to clean after yourself,,, what is wrong with people,,,

And please, for god’s sake watch your kids. I’ve seen a kindergartener perusing an illustrated Kama Sutra while mom shopped for alphabet workbooks two aisles over. I’ve seen a boy go down the meat case in a grocery store, jamming his fingers through the plastic film on trays of raw steaks, pork chops, chicken breasts, and fish, no parent in sight. I was in the clothing store (though thankfully on the other side) where a running kid tripped and fell face first into a peg display. And I can’t count the number of times I’ve seen kids stand up in the grocery cart seat and then fall over the handle.

Watch. Your. Kids.